LiveGate® is a real-time, interactive media for live customer support.
It is composed of a
Touch monitored computer, A large size (42″) screen to display live crew video,A photo capture module to send document copies, A printer unit for document print-out or written guides, Camera and mic. for audio-visual communication.
Clients can :
-Contact real-time from any place to discuss their problems,
-Send copies of their causal documents to constitute their claims,
-Receive print outs as bill, receipt, ticket, maps, invitations etc.,
-Directly talk to crew without being forced to press blind buttons.
Crew can :
-Contact to all clients located on different cities, positions,
-Put in queue to reply applicants from many locations,
-Audibly hear exact claim and react definitely,
-Visually detect clients without being subject to fradulent intents,
-All video, audio and process can be recorded for quality/security purposes.
Optionally, Phone hook, Bill acceptor, bluetooht adapter, e-signature, fingerprint scanner and various Card readers can be supplemented